What payment methods do you accept? We accept Visa, MasterCard or cash. We also accept payments in the form of store certificates and electronic gift certificates. I placed an order but never received a confirmation email. If you do not receive an email from us within a few hours of placing your order and it is not in your spam/junk folder, the email address is most likely incorrect. Please contact us at nove.coat.info@gmail.com or on 0932233243 for assistance in updating your details. How to change or cancel an order? If you want to cancel or change your order, you can contact us by email at nove.coat.info@gmail.com or by phone at 0932233243 and we will do our best to update your order before it is dispatched. My order has already shipped but I want to change my address, how can I do that? You will need to contact Nova Poshta or Ukrposhta, and they will help you. You can also contact us by mail nove.coat.info@gmail.com or by phone 0932233243 and we will try to help you.

Which postal service do you use? In Ukraine, Nova Poshta is the fastest and most reliable method currently available to us. UkrPoshta for shipments abroad. If you are interested in sending by some other service, you can contact us personally and we will discuss the possibility of sending. How long after placing the order will it be shipped and how long does delivery take? Orders are shipped from Monday to Friday, excluding weekends and holidays. Shipping usually takes 1-3 business days, up to 5 business days during busy times. Delivery to Ukraine will take approximately 1-3 working days. Delivery abroad may take 14 to 28 working days. Please also note that due to the current situation in Ukraine, international postal services may work with delays. How much is delivery? Delivery of shipments is calculated according to the tariffs of the carrier. What about customs and import tax? Customer is responsible for any customs/import tax payable on delivery. We do not prepay or calculate. We recommend that you familiarize yourself with the local import tax rates before placing an order with us. If you refuse to pay the taxes due, you will not be able to return the package to the sender. In this case, we will not be able to refund your order, so please proceed responsibly.

How can I track my correction? After your order is shipped, New Post adds this package to your New Post application. If you ordered international delivery, we send the track code for tracking to you personally, in a convenient format.

How to return the product? You will need to submit a return request to nove.coat.info@gmail.com or phone number 0932233243. Why can NOVE refuse returns? We may not be able to accept your return for one of the following reasons; You purchased the product and more than 14 days have passed since you received the product, the product has already been used, the appearance of the product is broken and spoiled, all its tags, labels, labels have not been saved, you have not saved the payment receipt or a document confirming the purchase. If this is the case, your order is non-refundable. Where do I send my return? After you request your return and it is accepted, you send the return to Kharchenko Tamara at Kyiv, Nova Poshta branch 341, 0958778988. For international shipments, please send the package back to the sender, it will reach us and your return will be processed. How long does it take to process returns? Once we receive and inspect your return, it will be processed within 2-3 days. Does NOVE pay to ship my return? No, we will not cover the shipping cost for your exchange or return. Do I have to leave my tracking number for the return? Yes, we strongly recommend that you keep your receipt and tracking number. Please note that if you do not have a tracking number, NOVE is not responsible for the loss of the returned garment. For more information about returns, you can write to us at nove.coat.info@gmail.com.

Who makes my clothes? All our clothes are made in Ukraine in a state-owned workshop and in a small factory by local tailors. The well-being of our staff is important to us, so we always make sure they have everything they need. We respond quickly to their requests for work and workshop modernization and personal needs. We have a very friendly atmosphere and family values are important for everyone, because the team where you spend a lot of time is almost a second family) What are our responsibilities to the planet and customers? We're not perfect, but we do our best to minimize waste, water use and CO2 emissions. We do not produce clothes in huge batches and prioritize longevity. We believe in slow fashion, but we want you to be able and willing to wear our clothes in 5 and 10 years. We try to work only with natural fabrics and, where possible, choose organic fibers that use less energy / water to produce and also create less hazardous gases during processing. We love our planet, so we are constantly striving to improve our practices and do everything we can to reduce our impact on the environment. How should I properly care for my NOVE items? To ensure longevity, we advise you to follow the label recommendations. Each garment is slightly different, so please contact us in a way that is convenient for you if you are in doubt. How do I find out what my size is? We have an international size grid. Write us your measurements, and we will tell you which size will be optimal for you, taking into account one or another model. Got feedback or couldn't find the answer you were looking for? We love to chat! Feel free to email us at nove.coat@gmail.com