Privacy policy

The NOVE online store (nove.ua) respects the privacy of its users and is committed to protecting their personal data.

You may browse the pages of nove.ua without providing personal data, except for certain information that may be collected automatically when you use the website in accordance with this Privacy Policy.

1. General Provisions

1.1. This Privacy Policy sets out the procedures for the collection, receipt, storage, processing, use, transfer, and protection of the personal data of users of nove.ua.

Personal data may be collected when you place an order on the website or contact NOVE via email, social media, messaging services, or other available communication channels.

The information required to place and fulfil an order is provided by the User directly. Any additional information is provided by the User at their own discretion.

1.2. NOVE takes appropriate organisational and technical measures to ensure the confidentiality of personal data and to prevent its unauthorised use, loss, alteration, or disclosure.

1.3. By using nove.ua and providing personal data, the User confirms that they have read and understood this Privacy Policy.

1.4. If the User does not agree with the terms of this Privacy Policy, they may discontinue using nove.ua.

1.5. This Privacy Policy applies exclusively to nove.ua. NOVE does not control and is not responsible for third-party websites or services that may be linked from the website.

1.6. NOVE does not verify the accuracy of the personal data provided by the User when placing an order or contacting the store.

2. Personal Data

2.1. When using the website and placing an order, NOVE may collect and process the following personal data:

  • first and last name;

  • telephone number;

  • email address;

  • information required for order delivery;

  • information about orders and purchased products;

  • other information voluntarily provided by the User when communicating with NOVE.

2.2. Depending on the selected delivery method, NOVE may process information about the city or other locality, the selected delivery branch or parcel locker, and, in the case of address or international delivery, the address and other information required to complete the delivery.

2.3. When using the website, certain technical information may be collected automatically, including the User’s IP address, device and browser type, information about interactions with the website, cookies, and similar technologies.

2.4. Information required to process payments may be processed by the relevant payment service providers and banking institutions. NOVE does not receive or store the User’s full payment card details where such information is processed directly by the payment provider.

3. Purposes of Collecting and Processing Personal Data

3.1. NOVE collects and processes personal data to the extent necessary to operate the online store and provide services to Users.

3.2. Personal data may be used for:

  • placing, confirming, and fulfilling orders;

  • processing payments and delivering products;

  • communicating with the User regarding their order;

  • providing information about order and delivery status;

  • processing enquiries, requests, returns, and exchanges;

  • ensuring the proper operation and security of the website;

  • complying with the requirements of Ukrainian law;

  • sending informational and marketing communications where the User has provided the relevant consent.

3.3. Personal data is retained for as long as necessary to fulfil the purposes for which it was processed, to comply with contractual and legal obligations, or for any other period required by applicable Ukrainian law.

4. Disclosure of Personal Data to Third Parties

4.1. NOVE does not sell or disclose Users’ personal data to third parties for their own marketing purposes.

4.2. For the purpose of fulfilling orders and operating the online store, personal data may be disclosed to third parties only to the extent necessary, including:

  • delivery and postal service providers;

  • payment service providers and banking institutions;

  • technical, hosting, and e-commerce service providers;

  • service providers necessary for the operation of the website, communication with the User, and fulfilment of orders;

  • public authorities where disclosure is expressly required by Ukrainian law.

4.3. Personal data is provided to delivery service providers solely for the purpose of arranging and delivering products ordered by the User.

4.4. NOVE takes appropriate organisational and technical measures to protect personal data against unlawful or accidental access, loss, destruction, alteration, blocking, copying, distribution, or other unauthorised actions.

5. Cookies and Third-Party Services

5.1. nove.ua may use cookies and similar technologies to ensure the proper functioning of the website, save User preferences, perform analytics, and improve the operation of the online store.

5.2. Certain cookies may be placed by third-party services used for website functionality, analytics, payments, marketing, and other related purposes.

5.3. The User may manage the use of cookies through their browser settings and, where such functionality is available on the website, through the website’s cookie settings.

6. User Rights

6.1. The User has the right to contact NOVE regarding their personal data, including to request information about its processing, correct inaccurate information, or exercise other rights provided under Ukrainian law.

6.2. The User may withdraw their consent to receive marketing communications at any time by using the relevant option provided in such communications or by contacting NOVE.

7. Changes to the Privacy Policy

7.1. NOVE reserves the right to amend this Privacy Policy.

The current version of the Privacy Policy is always available on the “Privacy Policy” page at nove.ua.

We recommend reviewing this page periodically to stay informed about the current terms governing the processing and protection of personal data.

8. Contact Information

8.1. For any questions regarding this Privacy Policy or the processing or protection of personal data, the User may contact NOVE using the contact details provided on nove.ua.

SELLER’S ADDRESS AND DETAILS:

SOLE PROPRIETOR VIKTOR VIKTOROVYCH KHARCHENKO
01011, Kyiv, 4 Husovskoho Street, Apt. 27
Tax ID: 2205606759
IBAN: UA593052990000026004040119370
Bank: JSC CB PRIVATBANK
MFO: 305299
Bank EDRPOU: 14360570
Tel.: +380503105222