Refund policy

EXCHANGE AND RETURN

  • The buyer has the right to return or exchange purchased goods of proper quality if they were not satisfied with the color, style, size, or for other reasons. (Part 1, Article 9 of Law of Ukraine No. 1023 on Consumer Rights Protection).
  • Exchange can be made for a similar item of a different size if available, or for another item from the assortment.
  • Goods exchange is carried out within 3 business days from the moment of receipt and inspection of the returned goods, provided that an item for exchange is available in the store's assortment.
  • The buyer has the right to return the item provided that its marketable condition is preserved (in the same condition as it was received, in its original packaging).
  • The buyer has the right to return the purchased item if the item: - has not been worn; - has not been used for photo or video sessions; - has not been subjected to various manipulations (washing, hemming, cutting); - has all tags and labels; - has no signs of wear, stains (including from deodorant and foundation), foreign odors (including deodorant or perfume).
  • The buyer has the right to return the purchased item within 14 calendar days from the moment of order delivery to the Nova Poshta branch.
  • Items made to the client's individual measurements (in particular, tailored to their height) are not subject to exchange and return. (Part 5, Article 13 of Law of Ukraine No. 1023 on Consumer Rights Protection).
  • All transportation costs associated with the exchange or return of goods are covered by the buyer.
  • By not indicating the full value of the goods upon return, the buyer agrees to receive compensation from Nova Poshta for the specified amount in case of damage or loss of the parcel.

The seller reserves the right to refuse the buyer a return of goods if one of the conditions listed is not met.

PROCEDURE

  • In Kyiv, exchange or return of goods is possible using "Nova Poshta" courier service, or you can independently bring the goods to our showroom at Lesi Ukrainky Boulevard 5a, Monday to Friday from 9 AM to 6 PM by prior arrangement.
  • In Ukraine, exchange or return of goods is possible using "Nova Poshta" services.

If you have any questions, please contact us by email nove.coat.info@gmail.com or call us at 38 095 877 89 88 | 38 093 223 32 43