Shipping policy

DELIVERY IN UKRAINE

  • Order processing is carried out after full payment.
  • Orders are dispatched within 3 business days from the moment of payment. Processing and dispatch times may increase during holidays or/and seasonal sales.
  • Delivery within Ukraine is carried out by "Nova Poshta" company within 1-3 days from the moment of dispatch.
  • Delivery of goods is at the customer's expense according to "Nova Poshta" tariffs. The sender indicates the full value of the items being sent.
  • Pickup from our NOVE showroom at Lesi Ukrainky Boulevard 5a is also possible, Monday to Friday from 9 AM to 6 PM by prior arrangement.


WORLDWIDE DELIVERY

  • International delivery is carried out by "Ukrposhta" or "Nova Poshta" companies.
  • The choice of carrier company may be changed individually after discussion with the customer. The cost is calculated based on weight and destination country according to the logistics service's tariffs.
  • Please also note that due to the current situation in Ukraine, international postal services may experience delays.
  • Nove is not responsible for any additional taxes and fees related to customs clearance in your country, as well as for delays by postal carriers and delays related to customs regulations of recipient countries.
  • Before arranging international delivery, the customer must independently familiarize themselves with the rules and regulations regarding customs clearance of goods in their country.
  • Nove brand does not deliver to countries such as Russia and Belarus.


PAYMENT METHODS

You can pay for your order using one of the following methods:

  • Non-cash payment on the website. Payment is made to the current account after order confirmation.
  • Cash or card in our showroom at Lesi Ukrainky Boulevard 5a (payment in the showroom)

Upon completion of your order, you will be provided with our payment details. After payment, we recommend that you notify us by email nove.coat@gmail.com or by phone. This will speed up the payment processing and order transfer to the delivery service.